Privacy policy

On Island Time & Outscape
Last updated: August 2026

On Island Time and Outscape respect your privacy and are committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices you have regarding your information.

1. Who We Are

This Privacy Policy applies to the businesses and services operated under the On Island Time and Outscape brands on Flinders Island, Tasmania.

On Island Time provides accommodation, tourism and related visitor services.

Outscape provides hosted travel experiences, accommodation, guiding and related tourism services.

In this policy, references to “we”, “us” or “our” mean the business or entity operating On Island Time and/or Outscape, as applicable.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;
  • email address;
  • telephone number;
  • residential or postal address;
  • booking and accommodation details;
  • travel dates and itinerary information;
  • names or details of other guests included in your booking;
  • dietary requirements and accessibility requirements where necessary to provide your experience;
  • emergency contact information where appropriate;
  • communications you have with us;
  • feedback, reviews and survey responses;
  • information you provide when subscribing to our mailing list, entering a promotion or making an enquiry;
  • information relating to payments and transactions; and
  • technical information generated when you use our websites, such as your IP address, browser type, device information and website activity.

Payment information may be processed by third-party payment providers or booking platforms. We do not necessarily receive or retain your complete payment card details.

3. Why We Collect Your Information

We may collect and use your personal information to:

  • respond to enquiries;
  • process and manage bookings;
  • provide accommodation, hosted experiences and other services;
  • communicate with you before, during and after your stay or experience;
  • personalise and safely deliver your experience;
  • process payments, refunds and transactions;
  • manage cancellations and changes to bookings;
  • provide customer support;
  • improve our accommodation, experiences, websites and services;
  • request feedback or reviews;
  • maintain appropriate business and financial records;
  • send news, offers, stories and marketing communications where you have consented or where otherwise permitted by law;
  • understand how people use our websites and marketing channels;
  • prevent fraud or misuse of our services; and
  • comply with our legal and regulatory obligations.

4. Sensitive Information

In some circumstances, particularly for an Outscape hosted experience, we may need information about dietary requirements, allergies, accessibility needs or other information relevant to your safety and comfort.

We will only collect sensitive information where it is reasonably necessary for providing our services and where we have an appropriate legal basis or your consent to do so.

We ask that you only provide information that is relevant to your booking or experience.

5. Booking Platforms and Third Parties

We may use trusted third parties to help operate our businesses, including:

  • accommodation and experience booking platforms;
  • payment processors;
  • website and hosting providers;
  • email and marketing platforms;
  • accountants and professional advisers;
  • tourism and travel partners;
  • guides, hosts and service providers involved in delivering your booking or experience; and
  • technology, analytics and business management providers.

We only share personal information where reasonably necessary to provide our services, operate our businesses, meet our legal obligations or otherwise where permitted by law.

Some third-party providers may store or process information outside Australia. Where this occurs, your information may also be subject to the privacy laws of the country in which it is processed.

Third-party websites, booking systems and payment providers may also have their own privacy policies. We encourage you to review those policies when using their services.

6. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about On Island Time, Outscape, Flinders Island experiences, accommodation, events, offers and related stories.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will respect your request to stop receiving marketing communications.

7. Cookies and Website Analytics

Our websites may use cookies and similar technologies to help our websites function, understand visitor behaviour and improve our marketing.

These technologies may collect information such as your browser type, device, pages visited, approximate location and how you arrived at our website.

Third-party services, including analytics, advertising and social media providers, may also use cookies or similar technologies in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

8. Photography and Content

From time to time, we may capture photographs or video associated with our accommodation, events or hosted experiences.

Where an individual is clearly identifiable and the content is intended for promotional or marketing use, we will seek appropriate permission where required.

You can tell our team if you do not wish to be photographed or included in promotional content.

9. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using secure systems, limiting access to personal information, using reputable service providers and maintaining appropriate business and technology practices.

No online system is completely secure, however, and we cannot guarantee the absolute security of information transmitted electronically.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate our businesses, or to satisfy legal, accounting and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

11. Accessing or Correcting Your Information

You may contact us if you would like to:

  • request access to personal information we hold about you;
  • correct or update your personal information;
  • withdraw a consent you have previously provided;
  • unsubscribe from marketing communications; or
  • ask a question about how your personal information is handled.

We may need to verify your identity before providing access to or changing personal information.

12. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will take your concern seriously and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our businesses, websites, services, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.

14. Contact Us

For questions, requests or concerns relating to privacy, please contact:

On Island Time / Outscape
Flinders Island, Tasmania, Australia

Email: hello@onislandtime.com.au

Phone: 03 6346 4600

This policy is intended to provide general information about how On Island Time and Outscape handle personal information. It should be reviewed against the businesses’ actual booking systems, website technologies, payment providers and data-handling practices before publication.

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